How to sign in and recover access to your adult account
Use the correct sign-in method, verify your email, and reset an email password when needed.
An adult account manages saved resources, learner profiles, and billing. A child's private login does not open this account.
Use the method you used before
Open Log in, then choose:
- Continue with Google for your Google sign-in.
- Continue with Microsoft for your Microsoft sign-in.
- Continue with email for an email address and password.
Check that you are using the intended account, especially if your browser offers several Google or Microsoft identities.
Reset an email password
- Choose Continue with email.
- Enter your account email address.
- Choose Forgot password?.
- Check your inbox and spam folder for a reset link.
- Follow the link to choose a new password, then return to Log in.
The reset message does not confirm whether an account exists for that address. If you normally use Google or Microsoft, try that original sign-in method first.
If email verification is required
Open the verification link in your email, return to PicoBuddy, and choose I've verified. Use Resend email if needed, then allow time for delivery.
After sign-in, complete any required adult account confirmation shown by the app.
Check that you opened the right account
If your saved resources are missing after sign-in, check the account email. Your browser may have selected a different Google or Microsoft account.
Sign out and use the original sign-in method and account to return to your saved work.
Frequently Asked Questions
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