How to fix a generation or download that does not finish

A resource can finish even if you close the page or lose the connection. Check My Library before starting the same creation again.

Find your creation

1. Open My Library using the account that started the creation.
2. Open Creations and look for your new resource.
3. If it is there, open it and continue from the finished resource.
4. If PicoBuddy still shows the task as working in the background, let it finish.

A page error does not always mean the creation failed. Starting again can create another resource and use more credits.

If a PDF does not appear

1. Check your browser's downloads. The file may already be there.
2. Check whether the browser blocked the download.
3. Reopen the original resource and check the preparation status.
4. If preparation has finished, try downloading from that resource again.

If a plan or allowance message appears, follow that message before trying another format. Current allowances are listed on Pricing.

When to try the creation again

Start again only after checking that the original resource is not in My Library and the task is no longer running. If the task shows a clear error, review that message before retrying.